Who we are
This website is operated by The Rivers & Co (Pty) Ltd. Our website address is https://theriversandco.co.za.
Information we collect
When you use our contact form, we collect the information you choose to provide, including your name, email address and message.
Our website and hosting provider may also record limited technical information, such as your IP address, browser type, device information and the date and time of your visit. This information may be used for website security, fault-finding and preventing spam or abuse.
How we use your information
We use personal information submitted through the contact form only to:
- receive and respond to your enquiry;
- maintain necessary correspondence;
- protect the website against spam, misuse or security threats; and
- comply with legal obligations where applicable.
We do not use contact-form information for unsolicited marketing, and we do not sell or rent personal information.
Cookies
The website may use cookies that are necessary for basic website operation, security and administration. We do not currently use cookies for personalised advertising.
If analytics, marketing services or additional cookie-based features are introduced, this policy will be updated and any required consent options will be provided.
Contact-form delivery
Messages submitted through the contact form are processed by the website’s form and email systems and delivered to The Rivers & Co’s company email account. Information may therefore be processed by service providers that supply our website hosting, form functionality and email delivery.
These providers receive only the information required to provide their services.
Links to other websites
This website contains links to external websites, including Amazon. When you follow an external link, that website’s own privacy policy and terms apply. The Rivers & Co is not responsible for how external websites collect or process information.
How long we retain your data
We retain correspondence and related personal information only for as long as reasonably necessary to respond to enquiries, maintain appropriate business records, resolve disputes or meet legal obligations. Information that is no longer required will be deleted or securely disposed of.
How we protect your information
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure. No internet-based system can, however, be guaranteed to be completely secure.
Your rights
Subject to applicable law, you may ask us to:
- confirm whether we hold personal information about you;
- provide access to that information;
- correct inaccurate or incomplete information;
- delete information that we are no longer entitled to retain; or
- object to certain processing of your information.
To make a request, email admin@theriversandco.co.za.
You may also submit a complaint to the South African Information Regulator through its official website at https://inforegulator.org.za.
Changes to this policy
We may update this Privacy Policy when the website, its services or applicable legal requirements change. The latest version will appear on this page with its revision date.
Contact
For privacy-related questions or requests, contact:
The Rivers & Co (Pty) Ltd
Email: admin@theriversandco.co.za