Refunds and Returns Policy

Last updated: 21 September 2026

This policy applies to digital books and guides purchased directly from The Rivers & Co website. If you bought a book from Amazon or another retailer, please contact that retailer about its purchase and refund process.

Digital products cannot be physically returned

Our eBooks and downloadable guides are supplied as digital files, so there is no physical item to send back. Please check the product description and file format before buying.

If something goes wrong

We want you to receive a file you can use. Please contact us through the website’s Contact page if:

• you paid but did not receive access to your download;
• the download link does not work;
• the file is damaged or does not match the product you ordered; or
• you were charged twice for the same order.

Please include your order number, the email address used at checkout and a short description of the problem. We will investigate and, where appropriate, provide a working file, correct the order or arrange a refund.

Change-of-mind requests

If you purchased a digital product by mistake or changed your mind, contact us as soon as possible. Tell us whether you have accessed or downloaded the file. We will consider the circumstances and any rights that apply under South African law.

Once a digital file has been supplied and accessed, we do not ordinarily offer a voluntary change-of-mind refund. This does not affect your legal rights if the product is defective, was misdescribed, was not supplied, or if a statutory cancellation right applies.

Refunds

If a refund is approved, we will arrange it through the available payment process. The time it takes to appear in your account may depend on your payment provider. We will tell you what to expect when we confirm the refund.

Contact

To request help or a refund, use the Contact page at www.theriversandco.co.za and include your order number.